FAQ
Privilégiez les transports en commun ou le covoiturage pour vous rendre sur le lieu de votre épreuve.
Pour les transports en commun : vous trouverez tout le détail sur le page de votre épreuve ou dans le roadbook participants !
Pour le covoiturage : RDV sur notre page dédiée StadiumGO !
We reply to all emails received at contact@ecotrailparis.com. Please check your spam (especially if you have a gmail or yahoo address)!
No, because the Nordic Walks are not classified but only timed.
Yes.
The purpose of the cancellation guarantee is to allow the reimbursement of the costs incurred (deducted from the amount of the cancellation guarantee and the costs related to the participant engaged by the organization) for the registration to EcoTrail Paris. This guarantee covers, among other things, the cancellation of the event due to force majeure.
Will be described as characterizing a case of force majeure, any administrative authorization (refusal, withdrawal) necessary for the organization of the event, any fire, flood, earthquake, storm, and more any natural disaster, epidemic, pandemic, attack, war or any other usual event considered as force majeure by case law.
All practical information about access to the various refreshment posts is provided in the companion roadbook.
The EcoTrail® Paris is a semi-autonomous race. Assistance is only allowed at refreshment posts.
Bags can be retrieved near the race arrival area.
Yes. Each runner can leave their personal belongings in their own bag at the race departure area. The bag must hold the sticker provided in the bib envelope.
Yes. You can chose the “send bib via mail” option when registering online. For the runners who subscribed to "send bib via mail" (only available for the first 2000 runners who have chosen this option) the dossier has to be complete before February 16th 2025. Otherwise, the bib will not be send and refund will be impossible.
No.
Yes, as long as you can provide the following:
1. Their bib number
2. Their proof of identity (copy or original)
Training sessions are provided by our partner XRUN. They are free if you already registered to the EcoTrail Paris and if you did not register.
More informations to come concerning the organisation of those.
In the event of cancellation, it is possible to obtain a 100% refund under the following two conditions:
1. To have subscribed to the cancellation guarantee at the time of registration.
2. And the request must be made by e-mail, accompanied by medical proof or proof issued by the competent authority attesting to the occurrence of one of the events giving entitlement to reimbursement (see regulations).
In the unique case of an event that has reached its maximum number of registrants, any person registered for one of these events may request, without justification, that their bib be put up for sale by contacting the organisation by e-mail (contact@ecotrailparis.com).
The bib will then be offered to the first person on the waiting list.
If the bib is resold to a person on the waiting list, the person who sold the bib will be reimbursed 85% of the initial registration fee (less administration costs and options already used).
Any resale or donation outside the waiting list and the event's official registration platform is strictly forbidden.
When registration for an event is closed, it is possible to join the waiting list directly on the online registration platform.
On-site registration is not allowed for all events.
You can check your registration application at any time with the clickable link indicated in the confirmation e-mail you received.